It takes 5 business days to produce and ship your order. If your order is received before 5:00pm MST, that day counts as day zero. For example, if your order is received before 5:00pm MST on Monday, your order will ship on Thursday. Orders placed after 5:00pm on Friday and over the weekend will be considered received on Monday.
We offer a 100% guarantee on quality and workmanship for all of our products. If a product fails to meet quality standards, we will happily replace the product. We are unable to provide returns or refunds in cases where a customer may change their mind about an order.
Reports of shipping or concealed damage must be made within 15 days of receipt in order to qualify for a replacement.
In the rare occasion that a product is damaged in shipping, please be prepared to share photos of the damaged product. In most cases, returns are not necessary. Claims deemed an error on our part are covered at our expense.
Replacements require three business days for production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e. UPS Ground, UPS 2-Day, or UPS Next Day Air).